Troubleshooting Strategies Before You Troubleshoot 1 Understand topology Understand the fundamentals of a SAS Viya platform deployment. Understand the topology of your organization's SAS Viya platform deployment. 2 Know helpful tools Know how to use tools that enable easier monitoring of log messages and metric data. Consider using SAS Viya Monitoring for Kubernetes. It is available without cost. Learn about SAS Viya platform loggers. Improve readability of JSON output from kubectl commands. Ways to Troubleshoot 1 Be aware of the general areas where issues occur. 2 Take the first steps, which includes verifying that pods are ready. 3 If pods are not ready, investigate potential pod failure. 4 If SAS Compute server fails to start, investigate its components. 5 When using SAS CAS server, monitor its behavior. Other Ways to Solve Issues Tuning your deployment can resolve some issues. Recover from a disaster. Review feature-level troubleshooting information. Other Troubleshooting Options 1 Learn from SAS Communities 2 Gather required information before you contact SAS Technical Support. 3 Contact SAS Technical Support. SAS Customer Support Home Last updated: October 8, 2025
